The Knowledge Hub is your central repository for all customer-generated content in Deeto — testimonials, case studies, video testimonials, Q&As, and imported materials. Here are answers to the most common questions.Documentation Index
Fetch the complete documentation index at: https://knowledge.deeto.com/llms.txt
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Content & Uploads
Can I upload existing content to Deeto?
Can I upload existing content to Deeto?
Yes. Deeto supports importing existing content through the Imported Contributions feature. You can upload PDF files and external links (including video links). Deeto automatically extracts metadata, summarizes the content, and applies tags.All imported content starts with Under Review status and requires your team’s approval before it becomes part of your active Knowledge Hub. See the Imported Contributions guide for step-by-step instructions.
What content types does the Knowledge Hub support?
What content types does the Knowledge Hub support?
The Knowledge Hub stores and organizes the following content types:
- Quotes and testimonials
- Video testimonials
- Case studies
- Q&A responses
- Imported PDFs and external links
- AI Interview transcripts and summaries
- G2 reviews (via G2 Auto-Sync)
- Gong call transcripts (via Gong integration)
How is content organized in the Knowledge Hub?
How is content organized in the Knowledge Hub?
Content is organized by type, source, customer, status (draft, approved, published), and AI-generated tags. You can search across all content using natural language through the Personal AI Assistant, or browse and filter manually.
Can I edit or update content after it has been submitted?
Can I edit or update content after it has been submitted?
Yes. You can review, edit, and approve any content in the Knowledge Hub before it goes live. For submitted customer content, edits should reflect the customer’s intent — substantial changes may require re-approval from the customer.
References & Invitations
How do I invite a reference to join my advocacy program?
How do I invite a reference to join my advocacy program?
You have three ways to invite references:1. From Deeto directly — Go to your contacts list, find the customer, and send an invitation from their profile.2. From Salesforce — Open the Contact record, click the Deeto tab, and click Invite Reference. See the Salesforce Training Guide.3. Via campaign — Create a New Advocates campaign in the Campaigns Hub and send an automated invitation sequence to a list of customers. See the Campaigns Setup guide.
What happens after a reference accepts an invitation?
What happens after a reference accepts an invitation?
Once a customer accepts, they become an active reference in your Knowledge Hub. They can complete their profile, submit content (quotes, videos, case studies), and participate in campaigns. Their content goes through your approval workflow before becoming visible to prospects.
Can I remove a reference from the Knowledge Hub?
Can I remove a reference from the Knowledge Hub?
Yes. You can deactivate a reference at any time from their profile. Deactivating a reference removes them from active reference pools and hides their content from prospect-facing surfaces. Their historical data remains in the platform for your team’s internal use.
Search & Discovery
How do I find specific content in the Knowledge Hub?
How do I find specific content in the Knowledge Hub?
You can search the Knowledge Hub in two ways:Manual search and filters — Use the search bar and filter by content type, customer, industry, date, or tag from the Knowledge Hub interface.Personal AI Assistant — Ask natural language questions like “Find customer quotes about onboarding from enterprise companies” or “Show me video testimonials from healthcare customers.” See the AI Assistant Best Practices guide.
Are Gong call transcripts and G2 reviews searchable?
Are Gong call transcripts and G2 reviews searchable?
Yes. Once connected, both Gong transcripts and G2 reviews are automatically imported into the Knowledge Hub and become fully searchable alongside your natively collected content. See the Gong Integration and G2 Auto-Sync guides.
Branding & Customization
Can I customize how content appears to prospects?
Can I customize how content appears to prospects?
Yes. The Branding settings in Deeto let you customize logos, colors, fonts, and layouts across microsites, widgets, and email templates. See the Branding Customization Guide for details.