Documentation Index
Fetch the complete documentation index at: https://knowledge.deeto.com/llms.txt
Use this file to discover all available pages before exploring further.
The Knowledge Hub is your single source of truth for all customer voice content in Deeto. Every asset, reference, and company lives here — organized, searchable, and ready to activate across your sales, marketing, and customer success workflows.
The four sections
The Knowledge Hub is organized into four sections, accessible from the top navigation:
Assets — all customer voice content including quotes, testimonials, reviews, transcripts, case studies, PDFs, and AI-generated content. This is the default view when you open the Knowledge Hub.
People — your references and prospects. Search and manage the individuals who provide testimonials, participate in reference activities, and engage with your program.
Companies — the customer organizations associated with your references. Track company-level engagement, view all content linked to an account, and identify high-value reference accounts.
Saved Views — custom filtered views of your content, people, or companies that you’ve saved for quick access.
Assets
Assets is the content library of the Knowledge Hub. It holds every piece of customer voice content that flows into Deeto, organized across five filter tabs:
| Tab | What it shows |
|---|
| All | Every asset regardless of status |
| Captured | Content submitted by references through campaigns and AI Interviews |
| Generated | AI-generated content created from reference contributions |
| Imported | Content uploaded manually via Imported Contributions |
| Pending | Content awaiting your team’s review and approval |
| Rejected | Content that was reviewed and rejected |
Asset types
The Knowledge Hub stores the following content types:
- Quote — short testimonials submitted by references
- Q&A — structured question-and-answer responses from AI Interviews or campaigns
- Review — structured reviews, including G2 reviews synced via the G2 Auto-Sync integration
- Transcript — call recordings imported via the Gong integration
- Win/Loss report — AI-generated win/loss analysis reports
- PDF — imported documents uploaded via Imported Contributions
- Video — video testimonials recorded by references
Asset statuses
Each asset has a status that controls its visibility and usage:
| Status | What it means |
|---|
| Approved | Reviewed and cleared for use across microsites, widgets, and campaigns |
| Internal only | Visible to your team only — not shareable with prospects |
| Pending | Awaiting your team’s review |
| Rejected | Reviewed and not approved for use |
View modes
Assets can be viewed in three modes: Dashboard (card grid, default), List, and Table. Switch between them using the view controls at the top right of the page.
Filtering and sorting
Use the Filter button to narrow content by type, industry, company size, tags, and other properties. Use Sort to order by date, relevance, or other criteria. Use Properties to control which metadata fields are visible on each card.
People
The People section is where you manage the individuals in your reference program. It shows both customers (active references) and prospects, organized across four tabs:
| Tab | What it shows |
|---|
| All | Every person in your Knowledge Hub |
| Prospects | Individuals who are being matched with references |
| Customers | Your active references and advocates |
| Disabled | References who have been deactivated |
Companies
The Companies section gives you a company-level view of your reference program. Each company card shows industry, employee count, and associated tags. You can search by name, industry, or attributes, view all content linked to a company, track engagement metrics, and identify your highest-value reference accounts.
How content enters the Knowledge Hub
Content flows into the Knowledge Hub through four main routes:
Campaigns — when references complete a New Advocates, Existing Advocates, or AI Interview campaign, their contributions land in the Knowledge Hub automatically as Pending assets.
Integrations — Gong transcripts and G2 reviews sync into the Knowledge Hub daily once those integrations are connected. See the Gong Integration guide and G2 Auto-Sync guide.
Imported Contributions — upload existing content you already own — case studies, testimonials, PDFs — directly into the Knowledge Hub. See the Imported Contributions guide.
Manual entry — add quotes or content manually from inside the Knowledge Hub at any time.
How the Knowledge Hub connects to the rest of Deeto
The Knowledge Hub is the foundation that powers everything else in the platform:
- Microsites — pull approved assets to build personalized proof pages for prospects
- Widgets — embed Knowledge Hub content on your website or in your product
- Campaigns — draw on existing content when requesting new contributions from references
- Research Hub — analyze patterns across your content to surface competitive intelligence and customer insights
- Personal AI Assistant — queries the Knowledge Hub in natural language to answer sales and marketing questions in real time
Getting started
The fastest way to build up your Knowledge Hub:
- Connect your integrations — Gong and G2 fill your Knowledge Hub automatically once connected
- Upload existing content — use Imported Contributions to bring in case studies and testimonials you already have
- Launch a campaign — run a New Advocates or Existing Advocates campaign to start collecting fresh content from your customers
For more detail, see the Knowledge Hub FAQ or contact your Deeto Customer Success Manager.
Support
Contact your Deeto Customer Success Manager or email support@deeto.ai.