> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.deeto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Hub Overview

> A central repository for all customer reference content in Deeto — what it is, how it's organized, and how to use it across your go-to-market teams.

The Knowledge Hub is your single source of truth for all customer voice content in Deeto. Every asset, reference, and company lives here — organized, searchable, and ready to activate across your sales, marketing, and customer success workflows.

## The four sections

The Knowledge Hub is organized into four sections, accessible from the top navigation:

**Assets** — the Voice of customer content library. All customer-generated and AI-generated content lives here, organized across filter tabs.

**People** — your references and prospects. Search and manage the individuals who provide testimonials, participate in reference activities, and engage with your program.

**Companies** — the customer organizations associated with your references. Track company-level engagement, view all content linked to an account, and create new companies.

**Saved Views** *(Beta)* — saved filtered views of your content, people, or companies for quick access. Organize views by All, Favorites, Assets, People, or Companies, and create new ones with the **New view** button.

***

## Assets (Voice of customer)

The Assets section is titled **Voice of customer** inside the Knowledge Hub. It holds every piece of customer voice content that flows into Deeto, organized across six filter tabs:

| Tab       | What it shows                                                                      |
| --------- | ---------------------------------------------------------------------------------- |
| All       | Every asset regardless of origin or status                                         |
| Raw       | Content imported from external sources — PDFs, links, Gong transcripts, G2 reviews |
| Captured  | Content submitted by references through campaigns and AI Interviews                |
| Generated | AI-generated content created from reference contributions                          |
| Pending   | Content awaiting your team's review and approval                                   |
| Rejected  | Content that was reviewed and rejected                                             |

Use the **Import as** button (top right) to bring in external content directly into the Raw tab.

### Asset types

The Knowledge Hub stores the following content types:

* **Quote** — short testimonials submitted by references
* **Q\&A** — structured question-and-answer responses from AI Interviews or campaigns
* **Review** — structured reviews, including G2 reviews synced via the G2 Auto-Sync integration
* **Transcript** — call recordings imported via the Gong integration
* **Link** — external URLs imported as content assets
* **Win/Loss report** — AI-generated win/loss analysis reports
* **PDF** — imported documents uploaded via Imported Contributions
* **Video** — video testimonials recorded by references

### Asset statuses

Each asset has a status that controls its visibility and usage:

| Status        | What it means                                                          |
| ------------- | ---------------------------------------------------------------------- |
| Approved      | Reviewed and cleared for use across microsites, widgets, and campaigns |
| Internal only | Visible to your team only — not shareable with prospects               |
| Pending       | Awaiting your team's review                                            |
| Rejected      | Reviewed and not approved for use                                      |

### Filtering and sorting

Use **Filter** to narrow content by type, industry, company size, tags, and other properties. Use **Sort** to order by date or relevance. Use **Properties** to control which metadata fields are visible on each card.

***

## People

The People section is where you manage the individuals in your reference program — both customers and prospects — organized across four tabs:

| Tab       | What it shows                                                          |
| --------- | ---------------------------------------------------------------------- |
| All       | Every person in your Knowledge Hub                                     |
| Prospects | Individuals being matched with references or in your prospect pipeline |
| Customers | Your active references and advocates                                   |
| Disabled  | References who have been deactivated                                   |

Each person card shows their name, company, role, status, and tags. Use **Filter** to narrow by availability or engagement level, **Sort** to order the list, and **Properties** to control visible fields. Use the **Invite** button to add new references directly from this view.

***

## Companies

The Companies section gives you a company-level view of your reference program. Each company card shows industry, employee count, and associated tags.

Use **Filter**, **Sort**, and **Properties** to organize the list. Click **Create company** to add a new company manually.

***

## Saved Views *(Beta)*

Saved Views lets you store customized filtered views of your Knowledge Hub content for quick reuse. Views are organized across five filter tabs: **All**, **Favorites**, **Assets**, **People**, and **Companies**.

Click **New view** to create a view. You can star a view to add it to your Favorites, and access insights for any saved view from the three-dot menu.

***

## How content enters the Knowledge Hub

Content flows into the Knowledge Hub through four main routes:

**Campaigns** — when references complete a New Advocates, Existing Advocates, or AI Interview campaign, their contributions land in the Knowledge Hub automatically as Pending assets.

**Integrations** — Gong transcripts and G2 reviews sync into the Knowledge Hub daily once those integrations are connected. See the [Gong Integration guide](/docs/integrations/gong-integration) and [G2 Auto-Sync guide](/docs/integrations/g2-auto-sync).

**Imported Contributions** — upload existing content you already own — case studies, testimonials, PDFs — directly into the Knowledge Hub. See the [Imported Contributions guide](/docs/platform-guides/imported-contributions).

**Manual entry** — add quotes or content manually from inside the Knowledge Hub at any time.

***

## How the Knowledge Hub connects to the rest of Deeto

The Knowledge Hub is the foundation that powers everything else in the platform:

* **Microsites** — pull approved assets to build personalized proof pages for prospects
* **Widgets** — embed Knowledge Hub content on your website or in your product
* **Campaigns** — draw on existing content when requesting new contributions from references
* **Research Hub** — analyze patterns across your content to surface competitive intelligence and customer insights
* **Personal AI Assistant** — queries the Knowledge Hub in natural language to answer sales and marketing questions in real time

***

## Getting started

The fastest way to build up your Knowledge Hub:

1. **Connect your integrations** — Gong and G2 fill your Knowledge Hub automatically once connected
2. **Upload existing content** — use Imported Contributions to bring in case studies and testimonials you already have
3. **Launch a campaign** — run a New Advocates or Existing Advocates campaign to start collecting fresh content from your customers

For more detail, see the [Knowledge Hub FAQ](/docs/platform-guides/knowledge-hub-faq) or contact your Deeto Customer Success Manager.

***

## Support

Contact your Deeto Customer Success Manager or email [support@deeto.ai](mailto:support@deeto.ai).