> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.deeto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# G2 Auto-Sync Integration

> How Deeto's G2 integration automatically syncs reviews into your Knowledge Hub, matches reviewers to references, and helps you activate customer proof across sales and marketing.

Deeto's G2 integration automatically imports reviews from your G2 profile and syncs them into your Knowledge Hub — giving you a unified repository of customer voice from both first-party and third-party sources. Every G2 review becomes part of your searchable customer intelligence, ready to use in widgets, microsites, sales enablement, and more.

<Note>
  G2 integration setup is handled by the Deeto team. Contact your Customer Success Manager to get started.
</Note>

***

## How it works

<Steps>
  <Step title="Deeto enables G2 sync for your account">
    Your Customer Success Manager coordinates with G2 to enable access for your products and configures your G2 Product IDs and Review Page URL in your workspace.
  </Step>

  <Step title="Auto-detection">
    Deeto automatically identifies and connects to your G2 account based on your domain or email — no API keys or manual linking required.
  </Step>

  <Step title="Daily sync begins">
    Deeto fetches new reviews from G2 daily. After setup, your reviews appear in the Knowledge Hub within 24 hours. New reviews are fetched automatically each day going forward.
  </Step>

  <Step title="Review and approve">
    Imported reviews are held for your team's approval in **Alert Center → Imported G2 Reviews**. No content is published without your explicit approval.
  </Step>

  <Step title="Activate approved content">
    Approved reviews become content objects — usable across the platform in microsites, widgets, sales decks, and campaigns.
  </Step>
</Steps>

You can view your G2 configuration at any time under **Settings → Integrations → G2 Reviews → Manage**.

***

## Prerequisites

* Active Deeto workspace
* G2 profile with existing reviews

***

## Sync schedule

| Sync type         | Frequency                                                          |
| ----------------- | ------------------------------------------------------------------ |
| Review fetch      | Daily                                                              |
| Content migration | Hourly — newly approved reviews are converted into content objects |

New G2 reviews typically appear in Deeto within 24 hours of being posted on G2.

***

## How reviews are processed

**What gets imported:** Deeto extracts the review text (what the reviewer likes, dislikes, and recommends), star rating, reviewer name and company, industry, company size, review dates, and the G2 review URL.

**Approval:** All imported reviews start with **Under Review** status and appear in **Alert Center → Imported G2 Reviews**. No content is used or published without your team's approval. You can approve, reject, or edit reviews before publishing. You can also tag reviews to sort by product, use case, sentiment, or any other criteria.

**Reference matching:** Deeto automatically checks if a G2 reviewer matches an existing reference in your system by comparing reviewer names against your account contacts. If a match is found, the review is linked to that reference's profile. If no match exists, you can invite the reviewer to become a reference directly from the approval flow.

***

## What you can do with synced reviews

**Sales enablement** — Share verified G2 quotes with prospects in active deals. Build proof points from real customer reviews for presentations and battle cards.

**Customer success** — Track company sentiment over time. Identify advocates ready for your reference program.

**Product** — Understand feature feedback and pain points from G2 reviews. Track sentiment on specific capabilities to inform roadmap decisions.

***

## Admin controls

| Control                    | Description                                                                    |
| -------------------------- | ------------------------------------------------------------------------------ |
| Enable/Disable G2 sync     | Toggle the integration on or off at any time                                   |
| G2 Product IDs             | View and manage synced products under **Settings → Integrations → G2 Reviews** |
| Opt out of Auto-Sync       | Auto-Sync can be turned off in settings if you prefer manual management        |
| Review filtering & tagging | Tag, approve, or reject reviews from **Alert Center → Imported G2 Reviews**    |

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I get started?">
    Contact your Deeto Customer Success Manager. The team will handle the setup and coordinate with G2 to enable access for your products.
  </Accordion>

  <Accordion title="Do I need to manually connect my G2 account?">
    No. Deeto automatically identifies and connects to your G2 account based on your domain or email — no API keys or manual linking required.
  </Accordion>

  <Accordion title="How often does it sync?">
    Reviews are fetched daily. Approved reviews are converted into content objects hourly.
  </Accordion>

  <Accordion title="What happens during review approval?">
    All imported G2 reviews appear in **Pending items → Pending assets** with Under Review status. Deeto automatically checks if the reviewer matches an existing reference. You can approve, reject, edit, or tag each review. No content is published without your explicit approval.
  </Accordion>

  <Accordion title="Can I tag and organize reviews?">
    Yes. Use tags to sort by product, use case, sentiment, or any other criteria during the approval process.
  </Accordion>

  <Accordion title="Can I opt out of Auto-Sync?">
    Yes. Auto-Sync can be disabled at any time from **Settings → Integrations → G2 Reviews**.
  </Accordion>

  <Accordion title="What if I want to disable the integration entirely?">
    Contact your Deeto team to disable the integration. Existing imported reviews remain in your Knowledge Hub.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Reviews not appearing after setup">
    Confirm the G2 integration has been configured by your Deeto team. Allow up to 24 hours for the first sync to complete. Ensure your G2 profile has public reviews visible on G2.
  </Accordion>

  <Accordion title="New review not showing up">
    Confirm the integration is still active under **Settings → Integrations → G2 Reviews**. Check that the review is publicly visible on G2. Reviews typically appear within 24 hours of being posted.
  </Accordion>

  <Accordion title="Still having issues after 48 hours">
    Contact [support@deeto.ai](mailto:support@deeto.ai) with your G2 product name and the review in question.
  </Accordion>
</AccordionGroup>

***

## Need help?

Contact your Deeto Customer Success Manager or email [support@deeto.ai](mailto:support@deeto.ai).